Iskandar Hamza
Microsoft Dynamics 365 CE Senior Consultant
35 years old
Driving License
Professional Status
Employed
Available
About Me
Senior Microsoft Dynamics 365 CE Consultant with 10+ years of experience delivering CRM solutions across diverse industries. Expert in Power Platform, integrations, CI/CD, and team leadership.
Microsoft Dynamics 365 CE Technical Lead
Freelancer
Since May 2021
- ClubMed (France)
- Led the maintenance and evolution of Sales Hub and Customer Service Hub on Dynamics 365 CE Online.
- Designed and implemented integrations between Dynamics 365 and external systems using REST APIs, plugins, batch processes, and dataflows.
- Developed custom PowerApps Canvas Apps to address specific business needs.
- Delivered scalable technical solutions to support new functional requirements.
- Established robust CI/CD pipelines using Azure DevOps, enabling automated build, test, and deployment workflows.
- Conducted performance monitoring and diagnostics across frontend and backend layers using Azure Application Insights.
- Implemented automated testing strategies, including unit tests, end-to-end tests with Playwright, and D365 UI Test.
- Managed and coached a technical team, ensuring code quality, knowledge sharing, and continuous improvement.
- Led the maintenance and evolution of Sales Hub and Customer Service Hub on Dynamics 365 CE Online.
- Technical Environment
- CRM & Platform: Dynamics 365 CE Online, Power Platform (PowerApps, PowerPages, PCF)
- DevOps & Project Management: Azure DevOps, JIRA, GitHub, Scrum methodology
- Languages & Frameworks: C#, TypeScript, JavaScript, NodeJS, ReactJS
- Monitoring & Performance Tools: Azure Application Insights
- Databases & Cloud: DB2, Google Cloud Platform (GCP)
- Testing Tools: Playwright, D365 UI Test
- AI tools : Windsurf, Copilot for sales, Copilot for D365
- CRM & Platform: Dynamics 365 CE Online, Power Platform (PowerApps, PowerPages, PCF)
Microsoft Dynamics 365 CE Senior Consultant
NEOS-SDI
January 2021
to May 2021
- Project Management & Solution Architecture: Oversaw end-to-end project delivery, from requirements gathering to deployment, ensuring alignment with business goals and technical best practices.
- Presales Contribution: Actively supported presales activities by designing high-level solution architectures, estimating effort and cost, and presenting technical proposals to clients.
- Talent Acquisition Strategy: Participated in defining and executing recruitment strategies for technical consultants, including candidate evaluation, interview processes, and team composition planning.
Microsoft Dynamics 365 CE Technical Lead
Lk Technology
January 2019
to January 2021
- Vallourec (France)
- Sales Hub Deployment: Led the setup and configuration of the Sales Hub module within Dynamics 365 CE to streamline sales processes and improve user experience.
- Technical Solution Design: Delivered optimal and scalable technical solutions tailored to evolving business requirements, ensuring performance and maintainability.
- Migration to Unified Interface (UCI): Managed the transition from legacy interface to UCI, including user training and change management support to ensure smooth adoption.
- System Integration: Engineered seamless integration between Dynamics 365 and various enterprise systems using APIs, plugins, and custom connectors, enabling real-time data exchange and process automation.
- Sales Hub Deployment: Led the setup and configuration of the Sales Hub module within Dynamics 365 CE to streamline sales processes and improve user experience.
Microsoft Dynamics CRM Senior Consultant
HLI Consulting
November 2017
to December 2018
- Led functional and technical workshops for CRM integration and optimization across multiple systems (BSCS, GAIA, Dimelo, ZTE).
- Defined and implemented integration strategies and scalable technical solutions for evolving business needs.
- Optimized sales processes and database architecture for performance and reliability.
- Improved backend services through SQL query tuning, data schema refinement, and algorithmic enhancements.
Microsoft Dynamics CRM Project Manager
HLI Consulting
March 2017
to December 2018
- Managed CRM projects for clients in Mauritius and Morocco, including NIC and UCG/Mundiapolis.
- Led project planning, execution, and follow-up across multiple phases.
- Facilitated functional and technical workshops to gather requirements and align solutions.
- Delivered CRM customizations for Sales, Marketing, and Service processes.
- Managed CRM projects for clients in Mauritius and Morocco, including NIC and UCG/Mundiapolis.
Dynamics CRM Consultant – Multi-Industry Projects
HLI CONSULTING
March 2016
to March 2017
- Delivered end-to-end CRM solutions across pharmaceutical, automotive, insurance, retail, and telecom sectors.
- Led functional and technical analysis, including sales, service, marketing, and claims processes.
- Developed custom components: C# plugins, workflows, WebServices, CTI integrations, and SharePoint interfaces.
- Managed CRM personalization, UCI migration, and system integrations.
- Provided training, technical workshops, and client support across multiple countries (e.g., Tunisia, Morocco, Senegal, Mali).
- Delivered end-to-end CRM solutions across pharmaceutical, automotive, insurance, retail, and telecom sectors.
ASP.NET Consultant / Software Engineer
Xls Systems
November 2014
to February 2016
Sousse
Tunisia
- Led the development of an electronic records and workflow management system for the Ministry of Finance in Gabon, including on-site deployment and staff training.
- Managed client interactions (Adecco, Altea) for requirements gathering and specification drafting.
- Conducted testing, bug fixing, and feature enhancements for multiple government applications (expenditure tracking, mail management).
- Took on project management responsibilities, including team coordination and decision-making.
- Tech stack: ASP.NET, Entity Framework, Telerik UI, SQL Server, JavaScript, jQuery, Office 365, TFS, RedMine, Visio, Microsoft Project.
JEE developper /Software Engineer
RW International
September 2013
to November 2014
Apprenticeship
Monastir
Tunisia
- Developed a full-featured ERP system for a weaving factory, covering inventory, production, commercial, and quality management modules.
- Delivered a real-time production tracking app using Digital Signage, tablets, and dashboards for a clothing manufacturer.
- Participated in specifications drafting, solution design, and client deployment.
- Tech stack: JEE, JSF, Seam, JBoss, PrimeFaces, JPA, Hibernate, MySQL, Maven, SVN, Eclipse.
Graduation project
EliteCom
January 2013
to June 2013
Internship
Nabeul
Tunisia
- Designed and developed a business management application for stock, order, and billing operations.
- Enabled users to manage and track orders efficiently across departments.
- Tech stack: JEE, JSF, RichFaces, Spring, Spring Security, HTML/CSS, MySQL, Tomcat, Eclipse.
Internship
GCT(Tunisian Chemical Group)
July 2012
to August 2012
Internship
Sfax
Tunisia
- Implemented state servers in a 3-tier Oracle architecture to generate PDF reports.
- Used Oracle Report Builder and Oracle Forms to connect with Oracle 10g database and deliver reporting solutions.
Computer engineering specialized in software engineering
Admitted to national engineering program (rank 361)
High School Diploma in Natural Sciences – Honors
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Dynamics CRM
Advanced
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Power Plateform
Good
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Team Leadership
Advanced
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Plugin
Advanced
-
JavaScript
Expert
-
Administration/Configuration
Advanced
-
Architecture
Advanced
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Azure Devops
Good
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Power Pipelines
Advanced
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Azure AppInsights
Good
-
Arabic
Expert
-
French
Expert
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English
Expert
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JIRA
Good
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SCRUM
Good
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C#, ASP.NET , Visual Studio
Advanced
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Html , CSS ,TypeScript, JavaScript ,ReactJS
Advanced