Create & enhance tools to facilitate the communication & make it more efficient
Play a significant role in reducing the front line handling time hence our costs
Proactively and creatively think of new methods to communicate internally with the operations with simplicity, trust and speed
Investigate the potential opportunities’ of cost reduction/revenue growth while building the service model & customer channeling.
Proactively and creatively think of alternative methods to close all gaps that will affect commercial revenues
Report defects whenever they occur, track and monitor them
Availability after working hours and till 12 AM especially with the new launches
On call rotation during the weekend to support both the customer care and commercial.
Ensure being with the operations once there is a new launch
Detailed Description
Customer service: core& mid , high value handle all customers issues and requirements
Business Operations Support – campaigns team I was call customer to offer ADSL and different serves
Complain & retention I was handle all related to billing and charging amounts
Dealer contact center Representative I was handle all dealers and franchises like SIM swap Issues and balance transfer
credit management - Consumer activation I checked for customer ATP to create postpaid accounts to add lines voice,Data