Gabriela Nava Dominguez
Customer Service and Administration
Bachelor in Business Administration
41 years old
Matamoros Tamaulipas (87385) Mexico
Unemployed
Available
Customer Service
Centro de atencion a solicitantes (CAS)
July 2015
to March 2016
Matamoros Tamaulipas
Mexico
- Was hospitable and gave support in the waiting area to the applicants, gave specific indications while they were in the building and helped them scan their fingerprints.
Verified that the applicants had a current appointment, verified and confirmed personal information of applicants, confirmed and asked each of them for a phone and email address, made the necessary corrections and requested the documentation necessary for processing visa.
Gave information regarding any questions the applicants had about their visa application process.
Made several reports that were needed in daily operation with the information of applicants.
Universal Executive/Customer Service
COMUNICACIONES NEXTEL DE MEXICO SA DE CV
July 2009
to April 2013
Matamoros Tamaulipas
Mexico
- Was in charge of three positions at the same time: Cashier, Customer Service and Nextel service equipment.
Received payments for services at window. (An average of 2500 customers per month).
Carried out applications and complaints according to company policy: clarifications, cancelation of services, start ups, billing,
negotiations with customers, analysis and problem solving.
Made faulty equipment diagnostics and replacement covered by warranty or insurance.
Delivered failed equipment to the respective supplier and followed up until it was returned.
Controlled and managed equipment inventory.
Dealt with different working groups.
Cashier
BANCO MERCANTIL DEL NORTE SA (BANORTE)
October 2008
to July 2009
Matamoros Tamaulipas
Mexico
- Made monetary transactions in pesos and dollars: check cashing, deposits on account, credit card payments, Speis, cashier’s check, wire transfers and payments for various services.
Learned and followed internal rules and processes.
Cashier, Customer Service Executive and Internal Manager
BANCO NACIONAL DE MEXICO SA (BANAMEX)
May 2003
to May 2007
Matamoros Tamaulipas
Mexico
- Was responsible for customer service at branch window, receipt of payments and applications as well as advertising bank products.
Wrote follow up and made quick solutions to credit card and checking account questions, delivered and replaced cards, checked book requests and deliveries, controlled and did inventory of management checkbooks.
Was responsible for vault, questions and invoicing of permanent cashiers and branch accounting. Received securities and document control. Managed and supervised the area of teller windows.
- Problem solver, work well under pressure, effective communicator, highly organized, fast learner, multitasking, reliable, team player, tolerant of change and uncertainty.
- Level of English Advanced (I can handle any situation that might arise)
- Proficient in using Microsoft Office (Word, Excel, Power Point, Outlook and Access)
