Was in charge of three positions at the same time: Cashier, Customer Service and Nextel service equipment. Received payments for services at window. (An average of 2500 customers per month). Carried out applications and complaints according to company policy: clarifications, cancelation of services, start ups, billing, negotiations with customers, analysis and problem solving. Made faulty equipment diagnostics and replacement covered by warranty or insurance. Delivered failed equipment to the respective supplier and followed up until it was returned. Controlled and managed equipment inventory. Dealt with different working groups.
