I help organisations deliver customer value, user adoption and employee satisfaction in digital transformations. Combining agile and change management principles, I can drive multiple transformation tracks in parallel — aligning people, processes, and technology. My data-driven approach uses metrics to measure adoption and feedback loops to continuously reduce resistance and improve satisfaction. I’ve supported diverse clients in different sectors in their digital transformation, quickly absorbing complex contexts and delivering results that matter while embracing ambiguity and uncertainty. Having worked across multiple transformation tracks in complex, distributed contexts, I thrive in environments where agility, structure, and empathy must coexist. My experience spans digital workplace enablement (collaboration tools, field and back-office applications), cross-team alignment, and continuous improvement programs that improve how people work, connect, and deliver value together.
Scaled the product organization from 1 team of 6 to 4 cross-functional and distributed teams (±18 professionals) to accommodate the rapid growth in product needs during the COVID pandemic
Client-based customisable frontend apps on a backend engine of 300+ microservices, offering a wide variety of products for which we created different adoption strategies and campaigns that led to user engagement increases up to 60%
Laid foundational practices for continuous improvement, product-focused delivery, and adaptive team design in a time-sensitive and resource-constrained environment