Enzo SOVERINI
Customer Support Specialist
Customer Care
Customer Success Manager
Business Developer
25 ans
Permis de conduire
Paris France
En recherche active
Sales professional specialized in customer relationship management, I am currently seeking a role as a Customer Support Manager.
After earning my Bachelor's degree in Digital Marketing Project Management at age 17, I spent nearly five years honing my skills in both corporate and entrepreneurial environments.
These experiences allowed me to develop expertise in consultative selling, problem-solving, and customer communication. Working with a wide range of clients, I significantly boosted my portfolio's sales and reached a 95% customer satisfaction rate through a proactive and personalized approach.
Over time, my professional path naturally led me to Customer Care. I’m now looking to join a company where I can fully leverage my skills and maintain high motivation. I’m confident I can bring real value to a Customer Care team and am excited for the opportunity.
After earning my Bachelor's degree in Digital Marketing Project Management at age 17, I spent nearly five years honing my skills in both corporate and entrepreneurial environments.
These experiences allowed me to develop expertise in consultative selling, problem-solving, and customer communication. Working with a wide range of clients, I significantly boosted my portfolio's sales and reached a 95% customer satisfaction rate through a proactive and personalized approach.
Over time, my professional path naturally led me to Customer Care. I’m now looking to join a company where I can fully leverage my skills and maintain high motivation. I’m confident I can bring real value to a Customer Care team and am excited for the opportunity.
Bachelor’s Degree in Multimedia Project Management – Digital Marketing
DIGITAL CAMPUS PARIS (IESA Multimedia)
Octobre 2016
à septembre 2018
Digital Campus Paris (IESA Multimedia) — Oct. 2016 to Sept. 2018
RNCP Level II diploma (Bac +3/4 – EQF Level 6)
RNCP Level II diploma (Bac +3/4 – EQF Level 6)
Modules, options, contenu des cours
- Analyser les besoins et objectifs d’un client lors d’un rendez-vous ou appel à projets
- Rédiger une proposition sous la forme d’un cahier des charges
- Soutenir votre proposition lors d’une présentation au client
- Piloter un projet dans le respect du planning et du budget
- Élaborer un rétro-planning et un échéancier
- Rédiger un cahier des charges technique et fonctionnel
- Animer des réunions de suivi et de cadrage
- Travailler en équipe avec une méthodologie de gestion de projet
- Communiquer avec le client pour effectuer une proposition commerciale
- Concevoir un plan de communication en ligne pour améliorer la visibilité d’un site web et développer une audience
- Optimiser une campagne d’acquisition de trafic
- Optimiser un site web avec les Web analytics
- Animer une communauté sur les réseaux sociaux