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Enzo SOVERINI

Enzo SOVERINI

Customer Support Specialist

Customer Care
Customer Success Manager
Business Developer
25 ans
Permis de conduire
Paris France
En recherche active
Sales professional specialized in customer relationship management, I am currently seeking a role as a Customer Support Manager.

After earning my Bachelor's degree in Digital Marketing Project Management at age 17, I spent nearly five years honing my skills in both corporate and entrepreneurial environments.

These experiences allowed me to develop expertise in consultative selling, problem-solving, and customer communication. Working with a wide range of clients, I significantly boosted my portfolio's sales and reached a 95% customer satisfaction rate through a proactive and personalized approach.

Over time, my professional path naturally led me to Customer Care. I’m now looking to join a company where I can fully leverage my skills and maintain high motivation. I’m confident I can bring real value to a Customer Care team and am excited for the opportunity.
CV réalisé sur DoYouBuzz
  • Founded an agency specializing in Customer Care for SaaS companies

    Designed and hosted the “Customer Care for SaaS CEOs” masterclass

    Provided strategic consulting to boost customer satisfaction and loyalty
  • Managed and optimized customer relationships to improve retention and satisfaction
  • Implemented proactive and personalized care strategies
  • Client follow-up and loyalty development
  • Customer Centric
  • Supported digital transformation
  • Identified new business opportunities and improved service quality - ECOM
  • Customer Satisfaction
  • Helped Gen Z explore career paths through intergenerational initiatives
  • Launched a collective intergenerational initiative to provide guidance on educational and career orientation choices.
  • Launched a podcast and participated in the “Ticket for Change” competition
  • Podcast 80000 Heures
  • Utilisation des réseaux sociaux
  • Compréhension des besoins des jeunes décrocheurs
  • Partenariat avec des fondations d'aides aux jeunes décrocheurs
En savoir +

Bachelor’s Degree in Multimedia Project Management – Digital Marketing

DIGITAL CAMPUS PARIS (IESA Multimedia)

Octobre 2016 à septembre 2018
Digital Campus Paris (IESA Multimedia) — Oct. 2016 to Sept. 2018

RNCP Level II diploma (Bac +3/4 – EQF Level 6)
En savoir +
  • Gestion de projet
    Avancé
  • Social Media
    Bon niveau
  • CRM
    Bon niveau
  • Email Marketing
    Bon niveau
  • Connaissance des CMS
    Bon niveau
  • Adwords
    Bon niveau
  • Anglais
    Expert