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Emily Hernandez

Resume

Professional Status
Employed
Available
Resume created on DoYouBuzz

Server

Chili's Bar and Grill
Since March 2018

Server/Bartender

Buffalo Wild Wings
October 2017 to March 2018
  • Have thorough knowledge of menu and products in order to assist guests in their meal decision.
  • Expedite food, and ensure that every part of the guest's order is present.
  • Regularly check up on guests and make sure they have everything they need to fully enjoy their experience.
  • Handle cash and card payments through the POS.
  • Establish personal relationships with the clientele in order to make them feel valued, driving up sales as a result.
  • Make and memorize all the alcoholic and non-alcoholic beverages Buffalo Wild Wings has to offer.
  • Take to-go orders on the phone, online, and in person, as well as pack up the orders and handle payments.

Certified Barista

Starbucks
October 2016 to August 2017
  • Handcraft espresso, coffee, tea, and other various beverages.
  • Regularly lift and move loads weighing up to 25 pounds.
  • Keep everything stocked during a busy shift, including lids, straws, cups, napkins, bar items, espresso and coffee beans, syrups, etc.
  • Provide the best customer service possible by creating relationships with every customer.
  • Stand up and walk around for long periods of time without breaks.
  • Possess the ability to multitask perfectly in order to get beverages and food out as quickly and accurately as possible.
  • Work drive-thru on my own while still managing to get customers through quickly and efficiently.
  • Operate and clean the Clover machine.

Seasonal Sales Associate

Sunglass Hut
October 2016 to January 2017
  • Provided the "Sunglass Hut Experience" to customers by listening to them, analyzing their face shape, and providing sunglass options best for them.
  • Clean, polish, and adjust each pair so that they fit perfectly for the customer purchasing them.
  • Maintain a clean, professional personal appearance, as well as keeping up the store's appearance.
  • Handle several forms of payment, including debit/credit cards, cash, Macy's cards, and checks.
  • Maintain extensive product knowledge in order to provide the pros and cons between each brand.
  • Counted inventory every morning.
  • Prevented potential thefts by providing the best customer service possible.
  • Bounce between several customers at once to ensure that no customer felt ignored or neglected.

Delivery Driver

Papa John's Pizza
May 2016 to September 2016
United States
  • Deliver pizzas as efficiently as possible.
  • Make sure appearance reflects Papa John's standards.
  • Route deliveries.
  • Perform in-store duties when not on deliveries.
  • Handle customer payment.

Assistant Manager

Papa John's Pizza
February 2016 to September 2016
United States
  • Open and close store.
  • Count inventory.
  • Manage employees and make sure they're doing their jobs well.
  • Handle money from the till, the safe, and from delivery drivers.
  • Deal with customer problems and complaints in a professional, courteous manner.
  • Inspect each pizza before it leaves the restaurant to make sure it's of the best quality.
  • Receive inventory and make sure it's properly dated before putting it away.
  • Inform customers of specials and promotions in order to drive up sales.
  • Ensure the restaurant is clean and surpasses regulation in terms of hygiene.
  • Prep raw ingredients, including vegetables and dough.

Commercial Driver

Pep Boys
May 2016 to July 2016
United States
  • Answer phone calls from customers and order them the correct parts they need.
  • Pull car parts while making sure the part numbers match from the invoice.
  • Deliver parts as quickly and safely as possible.
  • Maintain a positive, professional relationship with customers.
  • Inspect designated vehicle every day to insure it is in working condition to be used to make deliveries.

In-Store

Papa John's Pizza
November 2015 to February 2016
Las Vegas
United States - Nevada
  • Answer phone calls and take orders in a professional and helpful manner.
  • Prepare food, work the ovens, and distribute food to in-store guests.
  • Insure that the kitchen and the lobby are both clean and sanitary.
  • Handle several different forms of payment, both over the phone and in person.
  • Promote current company specials and deals.
  • Insure that every product the guest receives is always of high quality.

Data Analyst

SalesStaff LLC
November 2014 to May 2015
Stafford
United States - Texas
  • Analyzed and compiled spreadsheets of data, and uploaded them to the appropriate data sharing websites.
  • Determined what information would be valuable to the company.
  • Did assignments based on what my manager needed.

Receptionist

Signature Dental
October 2014 to November 2014
Full-time
Sugar Land
United States - Texas
  • Made and answered phone calls in a timely, professional, and informative manner. Provided service information to new and returning patients.
  • Retrieved patients' insurance information from insurance companies via phone and the Internet. Created files for each patient.
  • Scheduled appointments for patients.
  • Accepted and distributed mail and packages among staff.
  • Responded to patient complaints and concerns in a helpful and polite manner.
  • Cleaned the office.

Front Crew member

Sonic Drive-In
September 2013 to September 2014
Part-time
Bernalillo
United States - New Mexico
  • Completed orders, prepared beverages and desserts, cleaned the restaurant, expedited food.
  • Dealt with customer problems and complaints while staying cordial and helpful.
  • Managed money from often more than one source.
  • Trained new employees.
  • Handled daily heavy flow of customers.