Emily Hernandez
Resume
Server/Bartender
Buffalo Wild Wings
October 2017
to March 2018
- Have thorough knowledge of menu and products in order to assist guests in their meal decision.
- Expedite food, and ensure that every part of the guest's order is present.
- Regularly check up on guests and make sure they have everything they need to fully enjoy their experience.
- Handle cash and card payments through the POS.
- Establish personal relationships with the clientele in order to make them feel valued, driving up sales as a result.
- Make and memorize all the alcoholic and non-alcoholic beverages Buffalo Wild Wings has to offer.
- Take to-go orders on the phone, online, and in person, as well as pack up the orders and handle payments.
Certified Barista
Starbucks
October 2016
to August 2017
- Handcraft espresso, coffee, tea, and other various beverages.
- Regularly lift and move loads weighing up to 25 pounds.
- Keep everything stocked during a busy shift, including lids, straws, cups, napkins, bar items, espresso and coffee beans, syrups, etc.
- Provide the best customer service possible by creating relationships with every customer.
- Stand up and walk around for long periods of time without breaks.
- Possess the ability to multitask perfectly in order to get beverages and food out as quickly and accurately as possible.
- Work drive-thru on my own while still managing to get customers through quickly and efficiently.
- Operate and clean the Clover machine.
Seasonal Sales Associate
Sunglass Hut
October 2016
to January 2017
- Provided the "Sunglass Hut Experience" to customers by listening to them, analyzing their face shape, and providing sunglass options best for them.
- Clean, polish, and adjust each pair so that they fit perfectly for the customer purchasing them.
- Maintain a clean, professional personal appearance, as well as keeping up the store's appearance.
- Handle several forms of payment, including debit/credit cards, cash, Macy's cards, and checks.
- Maintain extensive product knowledge in order to provide the pros and cons between each brand.
- Counted inventory every morning.
- Prevented potential thefts by providing the best customer service possible.
- Bounce between several customers at once to ensure that no customer felt ignored or neglected.
Delivery Driver
Papa John's Pizza
May 2016
to September 2016
United States
- Deliver pizzas as efficiently as possible.
- Make sure appearance reflects Papa John's standards.
- Route deliveries.
- Perform in-store duties when not on deliveries.
- Handle customer payment.
Assistant Manager
Papa John's Pizza
February 2016
to September 2016
United States
- Open and close store.
- Count inventory.
- Manage employees and make sure they're doing their jobs well.
- Handle money from the till, the safe, and from delivery drivers.
- Deal with customer problems and complaints in a professional, courteous manner.
- Inspect each pizza before it leaves the restaurant to make sure it's of the best quality.
- Receive inventory and make sure it's properly dated before putting it away.
- Inform customers of specials and promotions in order to drive up sales.
- Ensure the restaurant is clean and surpasses regulation in terms of hygiene.
- Prep raw ingredients, including vegetables and dough.
Commercial Driver
Pep Boys
May 2016
to July 2016
United States
- Answer phone calls from customers and order them the correct parts they need.
- Pull car parts while making sure the part numbers match from the invoice.
- Deliver parts as quickly and safely as possible.
- Maintain a positive, professional relationship with customers.
- Inspect designated vehicle every day to insure it is in working condition to be used to make deliveries.
In-Store
Papa John's Pizza
November 2015
to February 2016
Las Vegas
United States - Nevada
- Answer phone calls and take orders in a professional and helpful manner.
- Prepare food, work the ovens, and distribute food to in-store guests.
- Insure that the kitchen and the lobby are both clean and sanitary.
- Handle several different forms of payment, both over the phone and in person.
- Promote current company specials and deals.
- Insure that every product the guest receives is always of high quality.
Data Analyst
SalesStaff LLC
November 2014
to May 2015
Stafford
United States - Texas
- Analyzed and compiled spreadsheets of data, and uploaded them to the appropriate data sharing websites.
- Determined what information would be valuable to the company.
- Did assignments based on what my manager needed.
Receptionist
Signature Dental
October 2014
to November 2014
Full-time
Sugar Land
United States - Texas
- Made and answered phone calls in a timely, professional, and informative manner. Provided service information to new and returning patients.
- Retrieved patients' insurance information from insurance companies via phone and the Internet. Created files for each patient.
- Scheduled appointments for patients.
- Accepted and distributed mail and packages among staff.
- Responded to patient complaints and concerns in a helpful and polite manner.
- Cleaned the office.
Front Crew member
Sonic Drive-In
September 2013
to September 2014
Part-time
Bernalillo
United States - New Mexico
- Completed orders, prepared beverages and desserts, cleaned the restaurant, expedited food.
- Dealt with customer problems and complaints while staying cordial and helpful.
- Managed money from often more than one source.
- Trained new employees.
- Handled daily heavy flow of customers.
I graduated in May 2014 with a 4.0 GPA.
- Proficient in cash management
- Exceptional with basic math.
- Creative problem solving.
- Motivated to complete any task.
- Thorough in quality of work.
- Exceptional communication skills.
- MS Office proficient
- Excellent phone skills; confident over the phone.
