Supporting complex issues on all ATMs used by customers and bank employees, including root cause analysis, action plan creation, issue resolution, and handling technical escalations.
I played a significant role in establishing the first ATM team at the Client Innovation Center. As a Technical Specialist with deep knowledge of internal systems, I actively participated in the team formation and was involved in testing and building the support network. I became one of two knowledge holders from Croatia specializing in ATM setup and service. It was my responsibility to impart my technical knowledge to colleagues, train them in handling bank devices, and diagnosing issues. After establishing the team, I assumed the role of Problem Manager, leading meetings with both the client and companies providing services to the client.
