Remote support employee for servers and storage systems • Providing technical remote support for customers and on-site technical personnel • Identifying hardware problems, determining root causes, and creating action plans for issue resolution using a range of tools, techniques, knowledge databases, and processes • Making recommendations to improve the quality of products or technical support tools, procedures, or processes • Contributing to high customer satisfaction by fulfilling contractual obligations and meeting customer expectations • Collaborating with the technical support team providing support in the local language for communication with the user
I was part of the first server support team at the Client Innovation Center and participated in training for server and storage support. During this time, I extensively utilized IBM's Your Learning Platform to further develop my skills.
