In charge of the performance of a customer centre in France, I draw on:
more than 10 years of different operational responsabilites in customer relationship and sales in France (France Telecom Orange Group)
15 years of different expériences to telecoms operators in Africa & Middle East areas: due diligences, launch of mobile operations, CMO, CCO, business development
In charge of the performance and results of a customer centre; I drive a network of 4 call centers based in south of France: headquarters near Bordeaux and call centres in Albi (Tarn et Garonne), Anglet (Pyrénées Atlantiques), Limoges (Haute-Vienne) and Narbonne (Aude)
With nearly 500 call or web agents, the objective of this unit is to assist Orange customers with their use of Orange services like TV, VoIP, High-speed Internet
We serve more than 100k calls a month
With my team, productivity, quality of service, waiting time, customer satisfaction are my daily concern
Detailed Description
Aujourd'hui notre Unité s'est hissée au 1er rang en termes de résultats de production et de qualité de service vue des clients
