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Aouatif Matoual

Technical, Operations and training Management

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Aouatif Matoual
44 years old
Hedehusene (2640) Denmark
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Professional Status
Employed
Available
Resume created on DoYouBuzz
Experiences
  • Ensure technical support for Dell Engineer on Site by Phone
  • Responsible of Cost Metrics and technical level of L1 agents
  • Coaching L1 agents on the technical level to provide good support and ensure customer satisfaction
  • Check and ensure that the dispatches created by L1 agent are correct (troubleshoot and process) with First time fix as an objective.
  • weekly meeting with the L1 teams to share the stats and best practice
Resume created on DoYouBuzz