Responsible for providing telephone,email and remote diagnostic technical support of Desktop, Notebook, Printers and peripherals and various software applications (Windows, Office, Dell tools ... etc.) . Answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Drive Customer Satisfaction.
