Ahmed Adel

Resume created on DoYouBuzz

Experiences

Handling agents’ inquiries.
Handling mails to solve technical problems that are related to our department.
Supervising First Service Project of New Line Activation.
Handling relevant Shop complaints and inquires.
Acting as shift leader during midnight shifts.
Performing all related administrative tasks.
Escalate problems & provides relevant feedback to the right channels.
Monitoring, organizing, and coaching team on a day-to-day basis.
Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Acts as a link between staff and higher management
Identifies team members’ points of weaknesses in order to develop them
Coaches, supports and train all team members

Handling incoming calls from local & foreign customers.
Provide best service to customers to achieve highest level of customers' satisfaction.
Managing customers’ accounts in terms of invoices, suspension of lines and any other related issues
Dealing with unsatisfied customers & providing them with satisfactory solutions.
Communicate & coordinate with other customer service departments to answer all relevant customers' inquiries.
Respect & apply company's vision & values and making a good public image for the company.
Responsible for extra up-selling activities to maximize company’s revenue and educate the customers with new offers and products.

Skills

Team leader