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Ahmed
Adel
Team leader
36 years old
Cairo Egypt
Employed
Available
Contact me
Seeking a challenging position where my theoretical and practical experience could be developed and enhanced in a prestigious organization.
Resume created on DoYouBuzz
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Experiences
Call center Team Leader
Orange Egypt
Since July 2010
Full-time
Cairo, Egypt
Egypt
Handling agents’ inquiries.
Handling mails to solve technical problems that are related to our department.
Supervising First Service Project of New Line Activation.
Handling relevant Shop complaints and inquires.
Acting as shift leader during midnight shifts.
Performing all related administrative tasks.
Escalate problems & provides relevant feedback to the right channels.
Monitoring, organizing, and coaching team on a day-to-day basis.
Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Acts as a link between staff and higher management
Identifies team members’ points of weaknesses in order to develop them
Coaches, supports and train all team members
