I have over 17 years’ experience in the information technology industry.
10+ years of Escalation engineer and software testing experience working at Microsoft.
Experienced in designing and building a Microsoft Windows testing automation framework.
Experienced in BVT execution and reporting for automation testing and manual testing.
Automated Test Tool experience: MSTest, JNuit, NUnit, Selenium, VisualTest, WTT, DTW, MITA
Hands on experience with C#, .NET, XHTML, XML, ADO.NET
Hands on experience with C++, Win32 API test automation.
Have experience working on WTT, Source Depot, and Product Studio.
Hands on experience with System Performance Testing Methodologies like Spike, Stress and Endurance Tests.
Develop use cases, user interface specifications, and user requirement specification documents.
Experience in monitoring Web Servers and Application Servers such as Microsoft IIS, Web logic and Database Servers Such as SQL Server during Performance Testing.
Experience with Fast paced environment like Agile Methodology.
Self-motivated, willing to assume responsibilities, can work independently, lead or work within a team environment.
Experience with .NET Framework 4.0, ASP.NET, C#, Source Depot Source Control, MAUI, MITA, MASH, RPF, NUnit, Razzle Build, Core XT build, NAnt Build, VSS source, Subversion source, Automated Software Installer OS/Program Deployment, and Mobile Device Emulator / Real Device testing.
24X7 staff to delivers technical support in enterprise mission critical environment.
Collaborated with the Windows Sustained Engineering organization on how to improve out tools and processes for better/faster/cheaper ways to service existing builds of BizTalk Server. This focused on fostering better communication between the teams and through that communication, ensuring that the processes we created would be suitable for producing ongoing servicing releases and “hot fixes”.
Participated in peer mentoring for several of my former direct reports to continue providing them ongoing career feedback and guidance.
Provided training sessions on debugging knowledge. Shared the Win32/.NET debugging knowledge inside Microsoft by giving a series of Engineering Excellence (EE) talks for the level 300 and 400 training classes.
Engaged the appropriate product development teams for QFE and bug filing.
Had experience with managed and unmanaged debugging and see a wide variety of issues like memory leaks, memory corruption, custom application hang/crashes, and product hangs/crashes with BizTalk, IIS, Commerce Server, Content Management Server, and others.
Analyzed customer and beta feedback to identify potentially missing or incomplete user scenarios, which significantly increased the number of critical bugs found prior to release.
Received escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.