I am an analytical and problem solving oriented professional with military background, ensuring decision making focused on results.
Operations Director
Vision Contact Solution
August 2015
to August 2016
- Prepared programme operating budgets, budget reports and other financial performance reports.
Developed metrics and measured success in order to further penetrate the marketplace.
Analysed key aspects of the business to evaluate the factors driving results and summarised results
into presentations.
Oversaw daily operations for 4 different clients.
Planned and conducted staff trainings, with an emphasis on selling value to customers.
Account Manager
CCD
October 2014
to July 2015
- Boosted gross monthly revenues in 40% by decreasing cost per sale.
Exceeded sales goals by at least 15%.
Collaborated with Human Resource and IT to achieve.
Responsable of Staff Development
Oversaw sales forecasting, goal setting and performance reporting.
Managed a Fortune 100 account.
Created proposals for new and repeat customer business transactions
.
Sales/Customer Service Representative
ECCO Outsourcing Group
September 2010
to September 2014
- Effectively managed a high volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Competent on customer service management systems and databases.
Met or exceeded service and quality standards during every review period.
Entered data promptly and efficiently with a 99% accuracy rate.
Airport Security Officer
Cuerpo Especializado de Seguridad Aeroportuaria
February 2004
to February 2008
Dominican Republic
- Monitored and authorised entrance and departure of employees, visitors and passangers.
Circulated among visitors, customers and employees to preserve order and protect property.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into
restricted areas.
Screened all passengers, crew members and employees for weapons and contraband.
- Budget Management
-
staff development
Advanced
-
Project Management
Advanced
Advanced courses in Finance Management
Advanced courses in Financial Statement Analysis
Coursework in Business, Management and Communications
Advanced courses in Financial Statement Analysis
Coursework in Business, Management and Communications
Student Accounting Association, Leader
Coursework in Cost Accounting and Finance
Graduated with distinction
Coursework in Cost Accounting and Finance
Graduated with distinction
