Oussema Triki - Unit Responsible / Product Manager

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CV réalisé sur DoYouBuzz

Expériences

Manage and monitor the customer experience and provide practical assistance and support
Obtain, enter and process customer information
Perform general customer service duties, including responding to inquiries, problem solving, and promotional suggestions
Market analysis and benchmarking

Client Satisfaction follow-up
Negotiation of renewals
Anticipation of Clients needs.
Analysis of Clients needs
Construction of a sales pitch

Educate customers about hotel products and services
Provide general information about the organization and refer customers to the people best placed to answer their questions
Understand and handle complaints as well as find solutions to problems encountered by customers

Formations

Compétences

Arab

Expert
Français

Bon niveau
Anglais

Bon niveau