Thiago Ene

• Work as a bridge between the development team and the business in a company that has just started implementing Agile Methodologies in a large scale.
• Build initial high level design and discovery of features and benefits for new complex functionalities.
• Lead Grooming/Refinement calls which allow me to directly interact with the development team and resolve questions and conflicts on the spot, refining and adding a technical touch, whenever possible, for the user stories that are going to be consumed by them.
• Ensure the development team is working on the items that deliver the greatest business value on a steady and continuous pace.
• Align and coordinate interlocks with other teams in order to guarantee dependencies are mapped and executed properly and in a timely manner
• Report back to major stakeholders, with whom I interact in a regular basis to provide status on on-going projects as well as discussing projects that we plan to execute in the near future.
• I have been responsible for the requirements gathering of two of the most mission critical projects in Dell Financial Services in the last couple of years:
  
  • an online tool for quoting, performing credit evaluation and selling financial products to our customers, developed in Salesforce.com
    
  • an online customer portal that allows our clients to manage their financial products (Contracts, Invoices, Assets, Payments) , developed in Salesforce.com
    

• Elicit and translate customer product requirements into comprehensive, complete and accurate business, functional and non-functional requirements
• Participate in defining and recommending system solutions to meet business goals and product requirements which satisfy legal, regulatory and client requirements
• Strong understanding of process flows, requirements gathering techniques, conducting structured analysis, data modeling, process mapping, Software Development and Project Management Life Cycle
• Identify functional or operational gaps through competitive analysis, research, monitoring industry trends and prioritizing customer’s requests
• Conduct process analysis, gap analysis and investigation of existing functionality
• Work with the client to obtain an understanding of their products and services
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained
• Document business artifacts utilizing industry best practices to ensure usability, scalability, maintainability
• Participate in project walkthroughs: business requirements, design, functional test plans and implementation sessions
• Participate in defining test strategy and perform business product testing to ensure product quality is maintained
• Mentor and coach other team members
• Deliver on assignments within the required timeframes and escalate to the project team members in an effective and timely manner
• Participate in product documentation including user and implementation guides