Sophie Bescht

Experiences

Client Interaction - Engagement with clients to understand their HR processes, requirements, and challenges. Providing expertise and guidance on Oracle Cloud HCM capabilities and best practices.
Implementation and Configuration - Implementation of Oracle Cloud HCM modules such as Global HR, Talent Management, Payroll, Benefits, Absence Management, and configuration of the system to meet client's specific business needs and requirements.
Assisting clients in data migration from legacy systems to Oracle Cloud HCM.
Customization and Testing of the Oracle Cloud HCM environment to ensure that the configurations and customizations meets the business requirements.
Providing training and support to the client's HR team and end-users.
Project Management of timelines and deliverables within the scope of the implementation project. Coordination with various stakeholders, including client teams and internal technical teams, to ensure successful project execution.
Recommendation and implementation continuous improvements and best practices in HCM processes and systems.

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Fillon Technologies

July 2020 to January 2023

Full-time

Faverolles

France

Customer Support - Provided in various languages assistance and support to international customers with inquiries, complaints, or problems
Technical Assistance - technical support for products and services, troubleshooting issues, and guiding customers remotely through solutions
Problem Resolution - Identify, analyze, and resolve customer financial and technical issues in a timely and effective manner
Logistics - Management of customer interactions - planning of technicians calendars and scheduling of technical interventions
Training and Development - employee training and drafting of technical procedures

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In charge of designing, planning, organizing, and executing a wide range of international events with end-to-end responsibility
Coordinated communication for customers & providers
Built follow-up action plan based on post- event analysis
Reliably planned and managed event budgets
Vendor Coordination - Sourced and negotiated with vendors and suppliers for services such as catering, audio-visual equipment, decorations, and transportation
Client Liaison - Worked closely with clients to understand their needs and ensured the event meets their expectations. This included regular communication and updated and Post-Event Evaluation
Problem Solving - handle unexpected issues and make quick decisions to resolve problems as they arise during events

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Strategic Planning and Market Analysis- Created marketing concepts and accompanied the implementation of the marketing strategy in France
Supported the optimization of the firm's digital presence in France
Managed communication with external clients, partners and internal Stakeholders
Prepared and managed corporate events in line with the strategic direction of the Company

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Responsible for Store Launch - Compliance and Safety - Ensuring compliance with health and safety regulations, and maintaining the store's cleanliness and appearance
Customer Service - Ensuring high standards of customer service and addressing customer complaints effectively - Problem-Solving
Settings Sales and Revenue Targets -Marketing and Promotion
Logistics management & inventory rotation - Overseeing stock levels, ordering new items
Merchandising - organizing store displays
Recruitment, Training and administration- Leadership and Team Management of 6 team members

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Languages

Education

2024-2025 ORACLE HCM FUSION IMPLEMENTER