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Sophie Bescht


Sophie Bescht
37 years old
Driving License
Goupillières (78770) France
Professional Status
Open to opportunities
About Me
As an Oracle HCM Implementer, I capitalise on my strong understanding of HR processes, my knowledge of Oracle HCM Cloud modules and their configuration, my excellent analytical, problem-solving, and communication skills, my ability to manage projects and work within tight deadlines to implement, administer, operate, develop and advise on the solutions offered by Oracle HCM to clients.
  • Client Interaction - Engagement with clients to understand their HR processes, requirements, and challenges. Providing expertise and guidance on Oracle Cloud HCM capabilities and best practices.
  • Implementation and Configuration - Implementation of Oracle Cloud HCM modules such as Global HR, Talent Management, Payroll, Benefits, Absence Management, and configuration of the system to meet client's specific business needs and requirements.
  • Assisting clients in data migration from legacy systems to Oracle Cloud HCM.
  • Customization and Testing of the Oracle Cloud HCM environment to ensure that the configurations and customizations meets the business requirements.
  • Providing training and support to the client's HR team and end-users.
  • Project Management of timelines and deliverables within the scope of the implementation project. Coordination with various stakeholders, including client teams and internal technical teams, to ensure successful project execution.
  • Recommendation and implementation continuous improvements and best practices in HCM processes and systems.
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  • Customer Support - Provided in various languages assistance and support to international customers with inquiries, complaints, or problems
  • Technical Assistance - technical support for products and services, troubleshooting issues, and guiding customers remotely through solutions
  • Problem Resolution - Identify, analyze, and resolve customer financial and technical issues in a timely and effective manner
  • Logistics - Management of customer interactions - planning of technicians calendars and scheduling of technical interventions
  • Training and Development - employee training and drafting of technical procedures
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  • In charge of designing, planning, organizing, and executing a wide range of international events with end-to-end responsibility
  • Coordinated communication for customers & providers
  • Built follow-up action plan based on post- event analysis
  • Reliably planned and managed event budgets
  • Vendor Coordination - Sourced and negotiated with vendors and suppliers for services such as catering, audio-visual equipment, decorations, and transportation
  • Client Liaison - Worked closely with clients to understand their needs and ensured the event meets their expectations. This included regular communication and updated and Post-Event Evaluation
  • Problem Solving - handle unexpected issues and make quick decisions to resolve problems as they arise during events
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  • Strategic Planning and Market Analysis- Created marketing concepts and accompanied the implementation of the marketing strategy in France
  • Supported the optimization of the firm's digital presence in France
  • Managed communication with external clients, partners and internal Stakeholders
  • Prepared and managed corporate events in line with the strategic direction of the Company
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  • Responsible for Store Launch - Compliance and Safety - Ensuring compliance with health and safety regulations, and maintaining the store's cleanliness and appearance
  • Customer Service - Ensuring high standards of customer service and addressing customer complaints effectively - Problem-Solving
  • Settings Sales and Revenue Targets -Marketing and Promotion
  • Logistics management & inventory rotation - Overseeing stock levels, ordering new items
  • Merchandising - organizing store displays
  • Recruitment, Training and administration- Leadership and Team Management of 6 team members
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  • Accountable for customer loyalty
  • support & analysis
  • claims processing
  • In charge of preparation, monitoring and realization of events
  • coordination of providers
  • budget management
  • English
  • French
  • German
  • Portuguese
  • Spanish

BAC+5 MBA International Luxury Marketing

EIML (International Luxury Marketing School of Paris)

September 2010 to 2012

BAC+3 Bachelor Communications/publicity Licence

ISCPA (Medias & Publicity School of Paris; ISCOM (International Institute of Communication and Marke

September 2006 to 2009

French/English baccalauréat

EABJM (Active School Bilingual Manual Jeannine) - Boarding school