Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Anujith Sathyapalan

Anujith Sathyapalan

ITIL certified Analyst, Service Management

ITIL
Problem Management
Service Management
Configuration Management
36 years old
Bengaluru India
Employed Available
Contact me
ITIL certified software engineer hailing from the coastal capital of Kerala. Fulfilled graduation in Electrical and
Electronics engineering and has been in the IT sector for over 5 years. Currently employed in Bengaluru and in my free time I like being outdoors, mostly cycling or traveling.
Resume created on DoYouBuzz
Home Experiences Education Skills
Download my PDF resume
Experiences

Senior Analyst, Service Management

ARS T&TT India
April 2013 to May 2016
Full-time
Trivandrum
India
  • ITIL based problem and service management
  • SPOC for all L2 and L3 activities related to projects in service phase
  • First level lead for escalations and undertake progress/resolve tracking
  • Coordinated transition and handover of projects to service phase
  • Proactive upgrading of services through change and configuration management
  • Prepare work agreements, SLA reports and service invoices
  • Acceptance testing and Beta testing experience
  • Continued Service Improvement analysis, planning and execution
Company Description
Dutch based ITS vendor offering intelligent transport solutions to government and corporate clients in Europe and Asia
twitter facebook linkedin
Resume created on DoYouBuzz