Roxanne Constantin
IT technician, A+, Network+, MCP
IT Specialist
Soges-Tech Inc.
Since September 2011
Full-time
Québec
Canada - Québec
- Level I, II and III technical support
- Virtualized environment administration (VMWare, Xen etc.)
- Microsoft audit preparation
- Third-party software troubleshooting (CRM, ERP etc.)
- Confidential special projects
- Training new technicians
Acting technical coordinator
Soges-Tech Inc.
July 2014
to September 2014
Temporary Replacement
Québec
Canada - Québec
- Service request triage and assignment to the team
- Technician scheduling
- Contract services delivery
- Meraki/OpenMesh network infrastructure monitoring
- Managing satisfaction issues
Technical support counselor
Vidéotron Ltée.
March 2011
to September 2011
Full-time
Québec
Canada - Québec
- Cable distribution, internet, VoIP support
- 3G-LTE networks technical support
- SIM OTA, Syniverse platform operation
- Networking hardware configuration
Owner/operator
LaMerch
2009
to 2011
Montréal
Canada - Québec
- Business management and development
- Production automation, IT resource administration
- Graphics and image preparation for print
- Import-export management
- Budget management
- VMWare infrastructure deployment
Technical specialist
Sonoma Online Services
2008
to 2009
Full-time
Montréal
Canada - Québec
- Banking technical support
- Wireless POS technical support
- Banking security (RFID infrastructure operations)