Nelly Karen Bautista Torres - Customer Service CCL

¡Tu navegador no está actualizado!

Actualiza tu navegador para garantizar que tienes la mejor experiencia y seguridad posibles. Actualizar ahora

Resume created on DoYouBuzz

Experiences

Manage full cycle of ocean import from booking to final delivery
Comunicate with carriers to secure bookings, track sailings and resolve any scheduling issues.
Coordinate with customs brokers, warehouses and LTto ensure timely cargo dispatch.
Maintain accurate shipment records and update internal system.
Provide excellent customer service by keeping customer informed of shipment progress and resolving inquires promptly.

Training workforce.
Keep communication effectively with US co-workers.
Report status activities.
Evaluate performance' staff.
Creation of SOPs.
Receive and book orders for our client to international destinations.
Supervise the documentation process of peers to ensure accurate and smooth transition from booking to arrival of shipment.
Communicate with carriers about shipments and schedule changes.

Training workforce.
Enter into company's system the shipping instructions, VGMs & booking from the customer.
Creation of SOPs.
Evaluate performance' staff.

Enter into company's system shipping instructions, VGMs & bookings to be submitted via INTTRA.
Audit old shipments in ACE web site (US customs)

Check information from customer (facturas, packing list, COO) and match with customs revision.
Check information for bill's creation.
Enter invoice & packing list info into company's system

Education

Full management of multimodal transportation operations to ensure efficient and compliant processes.

Lic. Negocios Internacionales

Skills

Effective planning

Good
Effective decision making

Good
Result focused

Good
Detail attention

Good
Effective solving problem

Good

Team Building

Good
Personal development

Good
Leadership

Good
Assertiveness

Good

English

Good
Japanese

Intermediate
TICs

Good