Moises Alfonzo
Genesys Software Engineer
Genesys Software Engineer
Senior CTI Consultant, Genesys IVR& eServices Developer, Backend Developer, IT Analyst, Tech Leader, Tech PM
40 years old
Asuncion (001413) Paraguay
Professional Status
Employed
Available
About Me
Fueled by an insatiable curiosity, I’m always eager to explore new learning opportunities in the IT world.
My experience spans software development, telecommunications, infrastructure, and contact centers.
I truly believe in the power of active listening—valuing every request, opinion, and suggestion to deliver the best solutions. As a collaborative professional, I’m committed not only to growing my own skills but also to sharing knowledge and empowering my team to achieve success together.
My experience spans software development, telecommunications, infrastructure, and contact centers.
I truly believe in the power of active listening—valuing every request, opinion, and suggestion to deliver the best solutions. As a collaborative professional, I’m committed not only to growing my own skills but also to sharing knowledge and empowering my team to achieve success together.
Professional Services Coordinator
SSD S.R.L
Since 2019
Full-time
Paraguay
- Project Management and Team Leadership:
Agile Leadership: Directed a development team using Jira for agile project management, ensuring that sprint goals were met and software delivery was on schedule.
Technical Oversight: Provided technical leadership for software development projects, ensuring best practices were followed in coding, testing, and deployment.
Project Execution: Managed the end-to-end execution of projects with Jira, facilitating timely and aligned delivery with organizational objectives.
Client & Team Interface: Served as a pivotal liaison using Jira for ticket management, enhancing communication between clients and development teams to achieve project milestones.
Mentorship & Policy Development: Mentored developers in drafting and enforcing procedures and policies that enhanced service reliability and product performance.
Inter-Team Relations: Built and maintained strong relationships across all teams, fostering a culture of collaboration and adherence to industry best practices.
Workflow Management: Utilized Jira to coordinate cross-functional team efforts, driving efficient workflows and ensuring successful project completions.
Development Practices: Led code reviews, facilitated technical discussions, and ensured continuous integration and continuous deployment (CI/CD) practices were optimized for performance. - Professional Services Architect:
VoIP Solutions Expertise: Led the design and deployment of customized VoIP solutions, including Genesys, Audiocodes and another vendors, aligning with clients’ specific business needs to elevate customer experience and operational performance.
Cross-Functional Collaboration: Partnered with sales, engineering, and product management teams to facilitate seamless project execution from initial consultation through to post-implementation support.
Business Process Analysis: Performed in-depth analyses of clients' business processes, delivering strategic guidance on system configurations, integrations, and bespoke customizations.
Client Training and Enablement: Conducted interactive training sessions for clients, enhancing their competence in managing and utilizing Genesys platforms to full potential.
Client Relationship Management: Served as the go-to contact for clients, fostering robust relationships and achieving sustained satisfaction with service delivery.
Continuous Learning and Development: Kept current with the latest updates from Genesys, staying on the cutting edge of industry standards and technology advancements to refine and expand consulting offerings.