Fueled by an insatiable curiosity, I’m always eager to explore new learning opportunities in the IT world. My experience spans software development, telecommunications, infrastructure, and contact centers.
I truly believe in the power of active listening—valuing every request, opinion, and suggestion to deliver the best solutions. As a collaborative professional, I’m committed not only to growing my own skills but also to sharing knowledge and empowering my team to achieve success together.
Implementations and support of Genesys Engage aplications, Development of Genesys applications (Voice, Multimedia, SDK).
High Availability
Disaster Recovery
Windows Server Failover Clustering
NLB
Developed connectors to facilitate seamless integrations between systems and platforms. Utilized a diverse range of technologies including API Rest, SOAP, SQL, Javascript, JAVA, and Python to design and implement solutions.
Ensured efficient data communication and transfer by leveraging appropriate protocols and methodologies.
Collaborated with cross-functional teams to understand integration requirements and provided technical expertise
