Fueled by an insatiable curiosity, I’m always eager to explore new learning opportunities in the IT world. My experience spans software development, telecommunications, infrastructure, and contact centers.
I truly believe in the power of active listening—valuing every request, opinion, and suggestion to deliver the best solutions. As a collaborative professional, I’m committed not only to growing my own skills but also to sharing knowledge and empowering my team to achieve success together.
Led and oversaw the execution of contact center projects, ensuring timely delivery and alignment with organizational goals.
Administered contact center infrastructure, optimizing for reliability and performance. More than 100 servers, included RHEL7, Win2K12+, MSSQL Server, Apache Tomcat, Apache Cassandra, Elastic Search, Genesys Engage Suite, AudioCodes SBC, Alcatel OXE.
Managed relationships with providers, ensuring consistent service levels and efficient contract negotiations.
Cultivated strong relationships with Operational Assisted Teams, ensuring smooth operations and adherence to best practices.
Collaborated closely with Genesys Developers Teams, promoting efficient workflows and timely project completion.
Formulated and implemented policies for contact center infrastructure, fostering best practices and ensuring regulatory compliance.
Acted as the liaison point between departments, facilitating effective communication and collaboration to achieve project and organizational objectives.
