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Mohammed Amine
Rabii
NOC Technician - Helpdesk specialist
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33 years old
Driving License
Casablanca (22600) Morocco
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Freelancer
Available
Resume created on DoYouBuzz
Experiences
Project manager - Upwork freelance
Smartcic
Since November 2024
Coordinate end-to-end network deployment projects including LAN, WAN, Wi-Fi, and ISP connectivity
Act as the central point of contact between NOC teams, field technicians, vendors, and clients
Plan, schedule, and track on-site network installations, upgrades, and decommissioning activities
Monitor live installations and incidents via NOC tools, ensuring SLA and timeline compliance
Ensure all client P1 and P2 incidents are identified, escalated, and resolved in accordance with agreed SLAs
Coordinate remote engineers and on-site technicians during network cutovers and critical incident resolution
Prepare and manage work orders, site surveys, installation checklists, and close-out documentation
Validate network configurations (routers, switches, firewalls, APs) before and after deployment
Proactively escalate risks, blockers, or delays and drive timely resolution
Review installation deliverables including photos, test results, and performance reports
Support post-deployment monitoring, handover to NOC, and operational stabilization