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Mohammed Amine Rabii

NOC Technician - Helpdesk specialist

Mohammed Amine Rabii
33 years old
Driving License
Casablanca (22600) Morocco
Professional Status
Freelancer
Available
Resume created on DoYouBuzz
  • Coordinate end-to-end network deployment projects including LAN, WAN, Wi-Fi, and ISP connectivity
  • Act as the central point of contact between NOC teams, field technicians, vendors, and clients
  • Plan, schedule, and track on-site network installations, upgrades, and decommissioning activities
  • Monitor live installations and incidents via NOC tools, ensuring SLA and timeline compliance
  • Ensure all client P1 and P2 incidents are identified, escalated, and resolved in accordance with agreed SLAs
  • Coordinate remote engineers and on-site technicians during network cutovers and critical incident resolution
  • Prepare and manage work orders, site surveys, installation checklists, and close-out documentation
  • Validate network configurations (routers, switches, firewalls, APs) before and after deployment
  • Proactively escalate risks, blockers, or delays and drive timely resolution
  • Review installation deliverables including photos, test results, and performance reports
  • Support post-deployment monitoring, handover to NOC, and operational stabilization