Technically sophisticated professional with an extensive career reflecting strong ethical and leadership skills. Qualifications include ServiceNow Administration, Consulting, Scripting, Operations, Information Technology and Problem Solving expertise. Embrace a Team-based work ethic with excellent interpersonal and communication skills.
ServiceNow Certifications: • ServiceNow - CSA • ServiceNow - CIS ITSM • ServiceNow - CIS Customer Service • ServiceNow - CIS Field Service
Core competencies: • Consulting • Development/Scripting • ServiceNow Integrations • Customer Service • ServiceNow Workspaces • Service Management • Project Management • Solutions Design • Problem Solving • Continuous Improvement
Deep expertise in ServiceNow as well as the key business processes that ServiceNow enables such as IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), and Configuration Management (CMDB). Experienced in Integrations, Implementations, Flow Designer, legacy workflows, and configuring workspaces. Created countless catalog items and record producers along with any accompanying scripts, flows, ACLs and other related functionality. Participate in workshops and requirement gathering, along with weekly demos through the Agile development process.
