Technically sophisticated professional with an extensive career reflecting strong ethical and leadership skills. Qualifications include ServiceNow Administration, Consulting, Scripting, Operations, Information Technology and Problem Solving expertise. Embrace a Team-based work ethic with excellent interpersonal and communication skills.
ServiceNow Certifications: • ServiceNow - CSA • ServiceNow - CIS ITSM • ServiceNow - CIS Customer Service • ServiceNow - CIS Field Service
Core competencies: • Consulting • Development/Scripting • ServiceNow Integrations • Customer Service • ServiceNow Workspaces • Service Management • Project Management • Solutions Design • Problem Solving • Continuous Improvement
Manage nationwide Developer on Demand team, which is a subscription based manged service that supports ServiceNow for a growing list of new and continual nationwide clients. Oversee client contracts and work closely with sales and upper management to ensure our client's expectations are always met or exceeded. Maintain a high quality service with a focus on timely delivery to ensure the highest level of customer satisfaction.
