Operations & Process Management @ DesignRush

Resume created on DoYouBuzz

Experiences

Director of Agency Directory Operations
January 2025 – December 2025
- Led end-to-end Agency Directory operations
- Defined and monitored KPIs, SLAs, and performance metrics
- Optimized workflows, tools, and reporting structures
Director of Operations
October 2021 – January 2025
- Owned operational strategy across multiple teams
- Implemented scalable processes and internal controls
- Worked directly with executive leadership on growth initiatives
Head of Operations
March 2021 – October 2021
- Managed daily operations and team leads
- Ensured operational stability during periods of growth
Operations Manager
December 2019 – March 2021
- Oversaw team performance, scheduling, and reporting
- Improved efficiency through process documentation and automation
Customer Relationship Management Manager
October 2019 – December 2019
- Managed CRM systems and customer workflows
- Improved data accuracy and reporting
Sales Attendant / Agency Support (Multiple Roles)
August 2019 – March 2025
- Supported revenue-facing and operational functions
- Coordinated between sales, support, and operations teams
Public Relations Project Manager (and additional roles)
May 2019 – December 2023
- Managed PR-related operational projects
- Coordinated timelines, stakeholders, and deliverables
Agency Support Representative
October 2018 – October 2019
- Provided operational and technical support to agencies
- Assisted with onboarding and internal process execution

Company Description

A B2B Marketplace Connecting Businesses With Professional Agencies

Company website

https://www.designrush.com

Marina Grujic