MARCELO BERTO MOURA
Supply Chain Manager
38 years old
Driving License
Saint-Léonard (62360) France
Professional Status
Employed
Open to opportunities
About Me
Professional with over 17 years of experience in different multinational industries' segments and areas as Supply Chain, Project Management, Customer Service, Sales, Financial and S&OP process. Ability to solve problems across the team. Customer-focused, with a strong emphasis on process improvement to drive productivity.
Supply Chain Manager
Intech Medical
Since September 2019
- Management of Supply Chain team
- Management and capacity planning of internal production, subsidiaries (USA/Malaysia/France) and subcontractors
- Manufacturing and Supply Chain interfaces and works cross-functionally with multi-discipline project teams
- Management and improvement of different KPI such as on-time-delivery (OTD +18%), planning adherence (ATS +10%), Revenue (+700K$), EBTIDA, Forecast etc.
- Development of S&OP Process
- Development and monthly management reports
- Business review and budget follow up
Supply Chain Operations Manager
IBM
April 2018
to August 2019
- Metrics reports focal
- Improvement of process cycle time in 60% (From 140 hours to 60 hours in average)
- Interation Manager with Agile Methodology being responsible for Stand-Up, Retrospective and Showcases
- Supporting IBM´s internal customers (e.g. various teams within IBM, sellers, Business Partners) across the globe
- Pre-order and post-order activities such as proposal creation, contract maintenance, pricing and invoicing
- Ensuring customer satisfaction through timely and complete responses to inquiries, and proactive problem resolution
- Responsible to provide training to the Business Partners and new employees
Project Manager
Coca-Cola Brasil (Sorocaba Refrescos S.A)
April 2014
to December 2017
- Responsible for Route-to-Marke (RTM)
- Planning, definition and execution of the customer service strategy
- Commercial budget management, saving of 400K$
- Responsible for the implementation of the Software Fluig-Totvs along with SAP, saving 50% of the time when registering new clients
- Sellers monitoring when visiting the customer market
- Implementation and improvement of the sales system
- KPI reports in Excel
- Customer data management
- Mangement of an admistrative assistent
- Implementation of the Green Belt projects (Lean Office)
Customer Service Analyst
Andritz S/A
June 2011
to March 2014
- Intern sales negotiation
- Elaboration of technical and commercial proposals
- Negotiations follow-up
- Orders and deliveries management
- Income forecast reports
- External sales and production support
- Gestion des demandes de facturation
- Billing and Price table maintenance
- Refund analysis
6 Sigma Intern
Caterpillar Brasil
December 2009
to December 2010
- Assisting in the development of new products, nationalization of the components and
process improvements - Black Belt direct support
- Marketing consultants support
- Project analysis and presentations
- Communication with several stakeholders
Customer Service Intern
Andritz S/A
July 2008
to November 2009
- Elaboration of technical and commercial proposals
- Follow-up of the customer orders
- External sellers support
- Elaboration of internal informative bulletins
- Billing requests management
Financial Intern
Andritz S/A
January 2008
to June 2008
- Accounts Payable: daily supplier’s invoices creation
- Management of new requests for internal and external evaluation
- Experience with Internal Controls and Sarbanes-Oxley (SOX)
- Experience in ERP with EMS Software - Datasul, when managing the data for payments, receipts and accounting
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Microsoft Office
Advanced
-
Lotus Notes
Advanced
-
Teams
Advanced
-
SAP
Good
-
PowerBI
Good
-
Six Sigma - Green Belt
Expert
-
Méthodologies Agiles
Advanced
-
S&OP
Advanced
-
Portuguese
Expert
-
English
Advanced
-
French
Advanced
-
Spanish
Intermediate
International Business Management
