I’ am a self-motivated, creative, with experiences for more than eight years with retail in different departments such (sales, customer service and contact center)
Conduct call audit and workflow audit on daily basis, highlight system gaps and report to Supervisor Training and Audit for further action.
Communicate audit findings to concerned call centre agents and Team Leaders.
Document audit processes.
Maintain Audit Progress Report of call centre staff.
Coordinate with Team Leaders to ensure updating of performance files of call centre agents.
Supervise maintenance of Audit Dashboard by the Audit Executive.
Coordinate with staff to prepare monthly reward and recognition program
Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on E-Synergy.
Perform other duties as requested by management.
Company Description
Lexus, Toyota, Fleet , Services, Spare Parts, Certified Used Cars
The Al-Sayer Group is one of the major trading companies in Kuwait. We maintain a high reputation both in Kuwait and overseas. The Al-Sayer reputation as a leading business has been built up since 1954 when the company was first established to engage in general trading and car imports. Since then the company has been expanding and diversifying. The Group now has a wide range of exciting activities and companies.
