☛ A trusted advisor who provides custom-made consultancy to decision makers (C-Suite) to design, build & implement their retail ambitions & translate their vision into reality.
☛ A transformation leader who empowers enterprise-level projects through a cross-functional servant leadership & a customer-focused methodology. For accelerated growth & high-value customer experience.
AREAS OF EXPERTISE: Brand strategy Omniretail & customer journey CRM Digital transformation Retail Intelligence & Data-driven strategy
ASSETS: Extensive expertise in the management of high value-added, transversal, marketing & retail projects. Sensitivity to luxury beauty “métiers” & extensive knowledge/understanding of the beauty business & consumer behaviors. Wide & extensive work experience in marketing & retail project management in international & multicultural environment at luxury perfumes & cosmetics world market leaders. Project Management Professional®| Project Management Institute® certification, one of the worldwide best-in-class certifications.
SOFT SKILLS: Innovative & visionary | Collaborative leader | Analytical & critical thinker | Agile | Performance driven | Resilient | Effective communicator | Time manager | Able to work under big pressure | Data & IT popularizer
OTHER SKILLS: Business English & German Power BI
KEY RESPONSIBILITIES
Leverage data & identify research requirements to define customer needs & pain points Design a shared vision & provide strategic guidance on optimal activities to address & improve them across the customer journey to drive growth Identify overall strategic imperatives to transform brand capabilities & deliver the desired customer experience Lead project roadmap, managing overall status, risks, dependencies. Provide regular updates to stakeholders for alignment & feedback Inspire collaboration across departments (marketing, sales, IT/IS functions…) at all levels & serve as an expert to upskill team members & organization around strategy and vision Advance the corporate customer metrics into success metrics that matter. Translate the results into actionable organizational changes Drive change across all levels of the organization, streamlining an impactful strategy, coaching & training teams Communicate & collaborate at the highest levels