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Kay Handy

Kay Handy

Customer Service Manager

Los Angeles United States (California)
Available soon Available
As a tech advisor for one of the world's top technology companies, I master multiple responsibilities simultaneously while providing excellent customer service.

As a contributing member of the digital age, I connect with the world through online content.

As a writer, I transform words into clear, succinct, and engaging works of art.
Resume created on DoYouBuzz
  • Handle all customer requests, questions, and complaints via email and phone.
  • Coordinate special customer requests with inventory fulfillment warehouse team.
  • Handle customer service needs via social media.
  • Achieve daily zero inbox and 100% customer resolution weekly.
  • Troubleshoot all Apple products and services, including mobile devices, desktops, and various software
  • Consistently meet strict metrics and goals under self-guidance
  • Multitask across systems and applications while comfortably navigating a virtual work environment and providing stellar customer service
  • Handled all social media accounts, including Twitter, Facebook, and Instagram
  • Contest/giveaway setup
  • Red carpet coverage for event day
  • Engaged fans, followers, and potential targets online
  • Diagnosed and solved hardware/software issues
  • Provided training to clients in the use of systems and applications as related to web site hosting
  • Diagnosed and resolved technical issues, including internet connectivity, email clients, and databases
  • Copy writing for marketing and SEO
  • Wrote product blurbs for e-commerce sites
  • Researched, reviewed, and blogged about products for outreach purposes
  • Wrote editorials and articles about local events and businesses
  • Copy edited monthly contributor pieces
  • Found, researched, and submitted grant proposals