I am a passionate, creative, and visionary leader with a solid International background in developing, directing, and sustaining multicultural high-performance work teams.
Led and empowered global Support teams across Boston, Nantes, and Sydney to deliver a seamless, world-class customer experience, fostering strong cross-regional collaboration and a culture of continuous growth and excellence.
Drove strategic integration of processes, tools, and expertise to ensure high-quality support across all Akeneo products while maintaining a rational and scalable team structure.
Introduced a Support Operations Lead function, implementing initiatives that reduced team workload by 20%, optimized workflows, and ensured a healthy workload balance for Support Analysts.
Enhanced operational efficiency and expertise alignment, contributing to Gartner’s 2023 recognition of Akeneo as Best Customer Support in our industry.
Championed a people-first leadership approach, ensuring teams felt inspired, supported, and equipped to deliver exceptional service across all time zones.
