I am a passionate, creative, and visionary leader with a solid International background in developing, directing, and sustaining multicultural high-performance work teams.
Management of incoming requests for the Enterprise version from customers, partners, and integrators.
Follow-up the bug fixes implementation in close collaboration with the Production teams (Product owners and Maintenance). - Planning of production deployment of new patches.
Definition and execution of functional tests to ensure the quality of the patches provided. - Suggestion of product improvements. - Improvement and maintenance of the functional documentation and Knowledge Base (FAQ).
Coordinate cross-team communications with the internal stakeholders (customers, integrators, Professional Services teams, Customer Success, Channel Managers)
Management of optimization projects for Support activity to improve responsiveness and incident processing time.
Participation in the improvement of internal processes with the maintenance and support teams.
