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Jonathan Gaffers

Jonathan Gaffers

Technical Support Engineer

32 years old
Consultant Available
Contact me
Level 3 IT Engineer with 10+ years of experience in the web hosting and cloud space. Excellent soft-skills and a great communicator with top-tier technical aptitude.
Home Experiences Education Skills
Download my PDF resume
Experiences
  • Handle incoming support tickets, and phone calls from web hosting clients.
  • Recognize and analyze support trends & escalate emerging issues appropriately.
  • Troubleshoot cPanel, Apache/Litespeed, MySQL, & PHP.
  • Resolve issues related to IMAP, POP, SMTP, FTP, DNS & HTTP. Assist Windows hosting clients with Plesk, MSSQL, and IIS.
Company Description
Formerly A2 Hosting