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Jerome Neanne

Customer oriented system expert: Combine Software and Hardware skills to tackle issues

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Jerome Neanne
CAGNES SUR MER (06800) France
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Professional Status
Employed
Open to opportunities
About Me
  • Developped Software skills on top of Hardware background.
  • Troubleshooter for complex system issues, personaly owned production stop debug cooperating directly with major customers. Always succeed to find a solution to recover production.
  • Mentoring team engineers in day to day activities.
  • Open source contributor.
Resume created on DoYouBuzz
Experiences

Technical lead for Level 2 support

Texas Instruments
January 2006 to January 2010
Villeneuve-Loubet
  • In charge of a support team (5 people), technical lead and coordination.
  • Customer on site support Motorola USB DMA stall 2010, Nokia N900 PLD issue Nov 2009 and 3 different production stop crisis with Samsung (January09, March and May).
  • Assigning and driving team resources for issue resolution (870 requests closed), personal investment on most critical/complex investigation. Ramping successfully various customers in parallel: Palm Pre (2Q09) roadrunner (3Q10), Samsung OMNIA HD(3Q09) Archer (3Q10) S1 (RTP 4Q10), Nokia N900(4Q09), SEMC SATIO (1Q10), Mot Milestone (4Q09) DroidX (3Q10), Fujitsu Spinach (3Q10) Brutus (RTP 4Q10), Archos 5(4Q08).
  • Personally tackle 200 support requests on OMAP3.
Resume created on DoYouBuzz