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Dr Jérôme S. Appavoo

Executive Digital Transformation Leader AI | Enterprise Architecture | Cybersecurity Governance

Dr Jérôme S. Appavoo
45 years old
Driving License
Pailles Mauritius
Professional Status
Entrepreneur
Open to opportunities
About Me
Executive digital transformation leader with over 20 years of senior experience across technology, finance, compliance, taxation, enterprise systems and artificial intelligence. Chartered Accountant, software engineer and Doctor of Business Administration in Artificial Intelligence, with proven experience designing SaaS platforms, APIs, ERP integrations, automation tools, e-payment systems, AI-driven analytics and compliance technology.

I combine strategic leadership, enterprise architecture, financial governance, regulatory understanding and hands-on digital innovation. My experience spans SAP/Oracle integrations, cloud-based systems, cybersecurity-aware platforms, AML/CFT technology, e-invoicing, fintech, ERP, data aggregation and AI-enabled decision support. I am well positioned to lead national-scale digital transformation programmes requiring governance, resilience, stakeholder coordination and operational accountability.
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Experiences
  • Lead innovation across fintech, compliance, AI, e-invoicing, ERP, healthcare and education technology
  • Designed AI-enabled SaaS tools for finance, AML/CFT, automation and decision intelligence
  • Supervise R&D teams building APIs, BI layers, automation modules and AI-assisted workflows
  • Drive digital transformation initiatives improving efficiency, reporting and service delivery
  • Build partnerships with fintech, compliance, ERP and technology providers
  • Align innovation with governance, ESG, regulatory compliance and business continuity
  • Oversee architecture and deployment of cloud-based SaaS, ERP, payment and compliance platforms
  • Lead API, ERP, payment gateway, e-invoicing, identity verification and BI integrations
  • Design secure and scalable service architectures for regulated digital workflows
  • Lead cloud and microservice modernisation for scalability, performance and resilience
  • Supervise AI-driven data aggregation and analytics systems
  • Manage development teams, vendors and implementation partners
  • Founded a cloud-based ERP ecosystem with 300+ business modules
  • Designed API-first integrations with Oracle, SAP, Sage, QuickBooks, Xero, Odoo and Microsoft Dynamics
  • Led ERP evolution into automation, BI, IoT and AI-assisted workflows
  • Developed e-invoicing, fiscalisation, reporting and compliance capabilities
  • Supervised architecture, roadmap, technical teams, deployment and platform improvement
  • Founded and led a fintech initiative focused on digital payments, cashless transactions, mobile wallet concepts and merchant payment acceptance solutions.
  • Contributed to the strategic design of payment workflows, merchant onboarding processes, transaction monitoring and digital service delivery models.
  • Worked on the development of secure, user-friendly payment solutions intended to improve financial inclusion, reduce cash dependency and modernise commercial transactions.
  • Oversaw business strategy, product direction, stakeholder engagement, regulatory considerations and partnership discussions with financial and technology actors.
  • Developed practical experience in payment gateway integration, digital transaction flows, API-based services, customer identity, merchant management and platform scalability.
  • Strengthened understanding of fintech governance, digital trust, compliance requirements and the operational resilience needed for transaction-based platforms.
  • Led the design and development of technology infrastructure for a call centre and customer engagement platform supporting inbound and outbound communication operations.
  • Oversaw the implementation of telephony systems, customer databases, user management controls, reporting tools and operational dashboards.
  • Managed technology architecture, system configuration, user access, data handling, service availability and technical support processes.
  • Supported the integration of communication workflows with business processes, improving monitoring, productivity and service delivery.
  • Worked with operational teams to translate business requirements into practical technology solutions for customer service, campaign management and performance tracking.
  • Developed experience in call centre systems, customer relationship workflows, data capture, reporting, user administration, system resilience and operational support.
  • Contributed to vendor coordination, technology troubleshooting, process improvement and scalable service delivery.