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Ines Ben Dhaoui

Ines Ben Dhaoui

Financial Services Management & Information Technology Consulting

"If opportunity doesn't knock, build a door"
32 years old
Driving License
Tunis Tunisia
Employed Open to opportunities
I am a Polytechnic Engineer and a Financial Services Industry Consultant who aimed to bring my knowledge, mindset and enthusiasm wherever I go and in whatever I do
Resume created on DoYouBuzz
  • BNP PARIBAS - IRB: IS Transformation Program of the Banks in Africa & DOM-POM Region
    o Support in the organizational transformation for 2020 and beyond by taking advantage of new modernization opportunities linked to the IS redesign program and the implementation of a new business model that will ensure the Bank's development and success
    o Definition of the target organization by domain and identification of the impacts of the IS redesign program (at the process, organization and human resources level)
    o Identification of the synergies that can be achieved through the implementation of the new IS (productivity gains achievable or release of workload, direct or indirect external expenses, reduction of operational risk) ...
    Crédit Agricole (France, 2018): PMO GDPR project in CA Regional Banks
    o Implementation of GDPR project deployment plan in Regional Banks
    o Definition of the monitoring dashboard for Regional Banks
    o Weekly reporting and gap analysis
    o Animation of the work groups within Regional Banks
    o Participation in the operational implementation of central deliverables
    o Organization of the GDPR day at the FNCA ..
    AMEN BANK (Tunisia,January-February 2017):Organizational and operational transformation of the recovery subsidiary of Amen Bank
    o Data Management and Data Processing (Big Data) using R
    o Analysis of maturities behavior by client typology, credit typology, and by credit category (short term, Medium and Long term), by region and by agency
    o Establishment of the recovery target based on the old payment behavior analysis and the bank segmentation strategy
    o Construction of litigious Business Plan of the 2017 - 2021 maturities (Assumptions, target objectives, ..)
  • Global Banking System Transformation
    BCM (Mauritania, 2016): Design of the master plan for setting up a new information system
    o Information System Guiding Principles
    o Functional Analysis of Business Needs
    o Study of the scenarios of implementation of the target IS
    o Construction of the implementation trajectory
    o Technical needs analysis: infrastructures and materials
    o Five-Year Plan for the Implementation of the SDSI Projects
    Attijari Bank (June-July 2017) : Audit of the compliance function and the AML-FT device
    o 360 analysis of the AML-FT compliance function: scope, operational process, tools and IS, reporting and synergies, organization
    o Benchmarking best national and international practices
    o Identification of key projects and quickwins
    o Development and implementation of the Roadmap
    Central Bank of Mauritania BCM (March 2017- In progress): Organizational redesign and process re-engineering
    o Diagnosis, identification of structural deficiencies and waste in terms of cost and time within the processes
    o Optimization and development of target processes
    o Identification of the target organization of the bank, as well as the function sheets
    o Elaboration of the transitional organizational transformation plan of the bank
    BMICE (Maghreb Union, 2016): Development of five-year development plan
    o External analysis
    o Setting strategic direction of the bank
    o Definition of the "Vision, Mission and Values" of the institution
    o Definition of the resource mobilization policy
    o Establishing Strategy development and director of SI scheme
    o Definition of the governance rules
    o Definition of the target organization and HR policy
    o Definition of commercial and marketing policy
    o Development of the bank's communication policy and communication plan for the bank's start-up phase
    BMCI (Mauritania, 2016): Setting up an Operational and Commercial Excellence program
    o Assessment of existing process to identify and analyze waste (Lean Management methodology)
    o Diagnosis of network commercial dynamics (the 5 P’s Marketing mix analysis : Product, Price, Promotion, Place and People)
    o Re-design of the process in a logic of efficiency and customer satisfaction (Voice Of Customer)
    o Identifying and launching quicks-wins
    o Modeling the new branch concept
    o Performance Management and change conducting
    BIAT (Tunisia, 2015): Evaluation of the Bank’s internal control system
    o Assessment of the Internal Control system according to COSO 2013, Basel regulations and development of a new organization.
    o Summary of improvement lines
    o Developing an implementation roadmap for strengthening the internal control system
    o Establishing an optimal organization of all control structures
  • Network Reliability: Topology and Sizing using Cplex, C++ and Ubuntu (Linux operating system):
    o Designing a network with a sufficient degree of reliability that route requests taking into account the risk of failures to ensure the existence of a backup path
    o Determining the capacities to install on a network link so that it can sell to passing the request taking into account the risk of failures that can occur on these installed capacities or the link itself which requires reliability condition that ensures the existence of alternative paths, backup path. If an ability or a link fails, the request will not be lost but will be re-routed to a different path
  • Macroeconomic Study of the Tunisian tourism sector and Portfolio Segmentation
    o Market study and External analysis
    o SWOT analysis, key figures, state locations, market characteristics
    Analysis of the bank's portfolio, credit risks:
    o Portfolio segmentation using decision trees "data mining" as a tool for decision aid
    o Implementation of the CART algorithm on Java for the classification of companies operating in the Tunisian tourism sector
  • Financial and Banking Transactions:
    o Be familiar with various financial and banking transactions
    o Discover the different tasks performed by customer advisers and the role of the engineer in a bank
    o Conduct a customer satisfaction survey

Polytechnic Engineer Diploma

Tunisia Polytechnic School

2012 to 2015
Option « Economy and scientific management (EGES) »

Preparatory school for Engineering Studies Diploma

Preparatory Studies Institute of Engineering of Sfax

2010 to 2012
Rank : 16 / 4000 candidates

Scientific Baccalaureate

Abou El Kacem Chebbi Sfax

Mention: Very good
  • Arabic: Native language
  • English: Fluent
    TOIEC certification: 835/990
  • French: Fluent
  • Management Consulting
  • Strategy & Transformation
  • Operational and Commercial Efficiency
  • Data analysis
  • Data mining
  • Teaching
  • Process Engineering
  • Project Management IT
  • R
  • Matlab
  • Star UML
  • Adobe Photoshop, In Design, Illustrator
  • Microsoft PowerPoint, Excel, Word
  • Think-cell
  • Windows
  • Ubuntu Linux
  • C++
  • Java
  • Python
  • L'Alchimiste-Paulo Coelho
  • Manuel du guerrier de la lumière-Paulo Coelho
  • Emotional Intelligence why it can matter more than IQ-Daniel Goleman
  • Visiting new places, Camping
  • Handball, Jogging