Inelsi Joga
MSc | CSM® | Change Management & Digital Transformation | Lean & Kaizen
35 years old
Toulouse (31000) France
Professional Status
Available soon
Available
About Me
Bac +6 | 10 ans d’expérience internationale B2B & B2C | Secteurs : IT, Aéronautique, Retail Santé, Tourisme Ultra Luxe, Fabrication de Matériel Électrique
MSc (Bac +6) | 10 Years of International B2B & B2C Experience | Sectors: IT, Aerospace, Health Retail, Ultra-Luxury Tourism, Electrical Equipment Manufacturing
MSc (Bac +6) | 10 Years of International B2B & B2C Experience | Sectors: IT, Aerospace, Health Retail, Ultra-Luxury Tourism, Electrical Equipment Manufacturing
IT Project Manager/Scrum Master (Consultant)
Do iT Platinium
September 2024
to November 2024
- Consulting in Telecommunications Project Management (Tech Team & Dev Team)
- Environment: Asana, Notion, Slack, Google Suite, Zoom, Teams, Pack Office, Outlook, Chronopost
Airbus Consultant/PMO
Scalian
February 2024
to May 2024
- Context: KPIs production Design 3D System Installation Electric - 1AX: A350, A320, A330
- Environment : Google Suite, Zoom, Teams, Pack Office, Sharepoint, Outlook, ServiceNow, Unit4
Director of Customer Relations, Operations, Project Management - 90% teleworking
Decouvertes SARL
January 2021
to February 2024
- Ultra Luxury Tourism B2B
- Environment : Google Suite, Trello, Hubspot, Zoom, Teams, Slack, Pack Office, Travefy, Axus, Flywire
Project Manager (all-American market)
Decouvertes SARL
September 2019
to January 2021
- Ultra Luxury Tourism B2B
- Environment : Google Suite, Trello, Hubspot, Zoom, Teams, Slack, Pack Office, Travefy, Axus, Flywire
Business Development internship (end of Master’s studies)
SIMON
November 2018
to July 2019
- B2B electrical/electronic equipment manufacturing
- Environment: Google Suite, Teams, Slack, Pack Office
Business Manager
Optica Almanzar, Dominican Republic
July 2011
to August 2016
Detailed Description
- Provided new and current talent with constant, one-on-one training on value creation, procedures, management, sales strategies, new technology, and accounts receivable improvement. Also an intensive one-month implementation of a new accounting/POS software (Oct.-Nov. 2011).
- Devised advertising campaigns for social media, and print ads in partnership with an outsourcing advertising company.
- Assessed customer experience based on perceived value, satisfaction and referral rate.
- Negotiated, and scheduled purchases for the individualized supply of branches.
Company website
Communications/Training Intern
Optica Almanzar, Dominican Republic
June 2010
to August 2010
Detailed Description
- Provided continuous training for talent in how to successfully increase customer satisfaction, and apply the total warranty services program.
- Managed the one-year-old total warranty services communications campaign.
Company website
Public Relations Intern
Optica Almanzar, Dominican Republic
June 2009
to August 2009
Detailed Description
- Assessed customer service by calling every customer and analyzing results on Excel.
- Launched a press conference for two new marketing campaigns: total warranty services, discounts for medium-quality products.
- Attended TV shows to promote the new total warranty services.
Company website