Inelsi Joga
Customer Experience Specialist
34 years old
Montpellier France
Professional Status
Nearing graduation
Available
About Me
A multilingual, soon-to-be master's graduate specialized in customer experience strategy. My work experience relates to the eye care and eyewear retail industries. As a result of possessing leadership skills, highly ethical standards and cultural competence, I successfully contributed to the improvement of efficiency in the customer experience design, as well as talent development of the company.
Communications/Training Intern
Optica Almanzar, Dominican Republic
June 2010
to August 2010
Deepened my knowledge about project management in digital enterprises. Developed an understanding of quantitative methods and MS Excel. Built skills regarding negotiation techniques, time management, conflict resolution, adaptability, and cultural competence.
Graduate thesis: analyzing managers' perspectives on using introspection as a tool for problem solving.
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Graduate thesis: analyzing managers' perspectives on using introspection as a tool for problem solving.
Specialized in Public Relations and Corporate Communications, with a minor in Business, obtaining a deeper understanding of how they can contribute to the overall success of an organization. During my studies, I worked on several case studies to understand how to portray a desired image to the public, always under the greatest ethical standards. Additionally, I emceed the events Areito 2011, Areito 2010, and International Student Council Fashion Show 2009.
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English
Expert
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Spanish
Expert
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French
Intermediate
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MS Office
Advanced
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Prezi
Advanced
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Paint
Advanced
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Photoshop CS4
Good
- Emotional Intelligence
- Empathy
- Communication
- Critical thinking
- Problem solving