Henrique Ermida
Strategic Advisor & Change Management Expert | Operational Excellence & Scalable Growth | 15+ Years Executive Leadership
Portugal
Professional Status
Available soon
Available
About Me
Who am I? I am a devoted Senior Manager with over 15 years of leadership experience across diverse industries. My career includes managing high-impact projects for global leaders such as Google, IBM, Apple, Accenture, and Unilever.
I have a proven track record of successfully overseeing B2B/B2C Service Operations, Marketing, E-Commerce, and Android App development. Beyond my core leadership roles, I’ve frequently stepped in to add value as a Project Manager, Product Owner, and leveraging my HR background and multilingual skills, as an interim Talent Acquisition Manager.
My Philosophy and Work-Life Balance The last decade has reinforced my desire to remain close to my family while doing what I do best professionally. My experience during the pandemic proved that a remote or hybrid environment allows me to be at my most productive. It provides the necessary balance to keep my energy focused where it matters most: on delivering excellence in my role and supporting my family.
Beyond the Office I am an Anglia University (Cambridge, U.K.) alumnus and a proud father of 14-year-old twins, Mel and Diogo. When I’m not at my desk, you’ll find me on the rugby pitch. I am an active Touch and Veteran player, a U16 Club Director, and a member of the Board. Whether on the field or in the office, my approach is defined by the core values of rugby: respect, discipline, community and the drive to help every teammate reach their full potential.
I have a proven track record of successfully overseeing B2B/B2C Service Operations, Marketing, E-Commerce, and Android App development. Beyond my core leadership roles, I’ve frequently stepped in to add value as a Project Manager, Product Owner, and leveraging my HR background and multilingual skills, as an interim Talent Acquisition Manager.
My Philosophy and Work-Life Balance The last decade has reinforced my desire to remain close to my family while doing what I do best professionally. My experience during the pandemic proved that a remote or hybrid environment allows me to be at my most productive. It provides the necessary balance to keep my energy focused where it matters most: on delivering excellence in my role and supporting my family.
Beyond the Office I am an Anglia University (Cambridge, U.K.) alumnus and a proud father of 14-year-old twins, Mel and Diogo. When I’m not at my desk, you’ll find me on the rugby pitch. I am an active Touch and Veteran player, a U16 Club Director, and a member of the Board. Whether on the field or in the office, my approach is defined by the core values of rugby: respect, discipline, community and the drive to help every teammate reach their full potential.
Google DoubleClick Operations Manager
TELUS International
October 2012
to August 2014
Cork
Ireland
- Enterprise Operational Excellence: Lead the strategic rollout of Google DoubleClick Rich Media Ad Serving and Vendor Quality programs; driving internal capacity and process efficiency to sustain high-volume, time-sensitive global operations.
- Large-Scale People & Talent Leadership: Direct and motivate a high-performing organization of 100+ FTEs; overseeing full-cycle talent management, from strategic hiring and resource planning to the implementation of robust career development and succession frameworks.
- Data-Driven Performance & Governance: Own the monitoring of OKRs, KPIs, and productivity metrics; leveraging timely data collection to optimize unit costs, eliminate operational errors, and ensure all activities remain on time and within budgetary constraints.
- Risk Mitigation & Compliance Architecture: Architect and maintain rigorous RAID risk assessments, forecasting models, and Quality Assurance protocols; partnering with Legal and Safety departments to ensure 100% compliance across all organizational workflows.
- Strategic Stakeholder & Vendor Management: Act as the primary liaison and QBR (Quarterly Business Review) Lead for senior executives and external vendors; facilitating cross-functional collaboration to improve system tools, manage inventory, and align tactical delivery with global strategic objectives.
Company Description
TELUS International - a customer experience innovator that designs, builds & delivers next-gen digital solutions for global and disruptive brands.
Company website