Cisco Collaboration Team Leader with nearly 10 years’ served in high pressured environments. Excels at streamlining day-to-day operations and has a proven ability to manage and produce exceptional results through using interpersonal and team working skills and managing the workload. Held in high regard by team members and is looked upon as an immediate point of reference for problems.
Owner of a finely crafted ingenuity in realizing ones visions as a usable program and the ability to utilize all available resources.
Worked cross-functionally within a customer-focused, multisite environment, identifying and meeting demands and developing customer relationships
Gained extensive experience working on LAN & WAN, voice, security hardware and software
Worked as a Senior Network Engineer in many different environments consisting of enterprise and medium to large networks such as Banking Sector, Government Sector, Petroleum Sector, Tourism Sector and Industrial Sectors
Enhanced and optimised performance and functionalities for all network infrastructures (DATA, VOICE and SECURITY and all Cisco Devices)
Implemented and supported new and existing infrastructures on behalf of clients
Designed IP Networks in a converged environment
Gained hands-on experience on Cisco DATA network deployment models and an understanding of the functioning DATA network devices
Worked on Cisco Unified communication products such as Cisco Unified Communication Manager (CUCM), Cisco Unified Communication Manager Express (CUME), Cisco Unity Connection, Cisco Unity Express (CUE) and Cisco IP Contact Center Express (IPCC)
Installed and configured LAN (L2& L3) and WAN Devices such as the following: Cisco Routers: 7600 Series, 3900 Series, 3800 Series, 3700 Series, 2900 Series, 2800 Series,1900 Series, 3600 Series, 2600 Series and 1800 Series. Cisco Switches: 6500 Series, 4500 Series, 3700 Series, 3500 Series and 2900 Series
Designed and carried out configurations for VOICE devices such as: CUCM and CUCME 4.x, 6.x, 7.x, 8.x, Cisco Unity Connection, Cisco Unity Express (CUE) and Cisco Unified Contact Center Express v8.x, 9.x and 11.x and Voice Gateways which include PRI, FXO, and FXS
Monitored and optimised IP networks using Cisco Works and verified and assured all IP designs
Produced professional documentation and planning for all designs
Planned and tested voice network software upgrades, disaster recovery and backup plans
Ensured maximum benefit from the application of Information Technology and ensured applications were capable of accommodating future requirements
Company Description
BTC is recognized for its ability to introduce and integrate the latest global communication advancements made available. When communication seemed limited, we introduced the first Digital PABX, first Video Conferencing and the largest Data Network in the Kingdom. As a result, we take pride in playing a direct role in connecting millions of people together. Today, we are acknowledged as one of the largest integrated ICT solution providers in the Middle East with branches in Saudi Arabia, Egypt, Lebanon, Syria, Jordan and Iraq. Our success depends on our unwavering commitment, internal organization and resources, excellent time management and expert personnel.