Design and implement motivational training techniques across all areas of the company’s customer service to ensure full competence and service levels are met in line with the business strategic plan.
Working closely with the customer service managers to support and monitor staff, making sure all their training needs are met.
Provide regular feedback and reports on staff performance monitoring team coaches to make sure service standards are being met.
Delivering, and continuously improving the intensive sales training program as well as on-going learning opportunities for the company’s new and existing sales professionals , in support of the organization’s needs.
Utilizing a variety of training methodologies techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program and sales force.
Facilitating specific sales training needs assessments to support the design, development and delivery of improvement to the sales training programs.
