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Gurkan Papila

IT Director , Manager

Gurkan Papila
48 years old
Istanbul Turkey
Professional Status
Employed
Available
About Me
Passionate about technology, strong in relationship building, believes in work is a place for exploration, creativity, innovation and professional growth.
Resume created on DoYouBuzz
  • Over all IT strategy and governance role for all Eczacibasi Group companies mainly distributed in to four key areas; Building Materials, Health Care, Consumer Products and Mining.
  • Center of excellence and operations management for all Eczacibasi group into three key areas ; Digital Security and Risk Management, Global Network Infrastructure and Communications & Collaboration Systems.
  • Relationship management with all IT subsidiaries in all group companies and Holding business units to share best practices and accelerate business outcomes with in common benefit areas.
  • As a member of Digital Transformation Office, responsible from all technology related developments and governance role for investment decisions on transformation projects for all group companies.
Detailed Description
  • Renew governance structure and RACI matrices to normalize the relationship between Holding and Group Companies technology teams which accelerated decision making and owning shared services and policies globally.
  • Restructured Service Desk, Change, Problem and Incident management functions to iterate ITIL maturity to next level.Deployed operational KPI Dashboards to maximize business outcomes and transparency of operations quality for all shared service customers.
  • Structured Data Analytics Committee and created Analytics Professional Roles to perform group wide Machine Learning and Cognitive Analytics projects.
  • All major production facilities and factories examined with respect to digital security risks (ICS or OT Security) and after taking required actions risk levels are minimized in 1 year. Continual assessment framework established for achieving better resiliency.
  • Cloud Services Product Management for IaaS, PaaS and SaaS services of Turkcell Superonline.
  • Defining the architecture, design and technology aspects of existing and new delivered products for Enterprise and Medium segment corporate cloud customers.
  • Operational management for all Cloud Services which covers Turkey's largest vVrtualization, Backup, Disaster Recovery, Video Conference, Fax, Email, Dns and Web Hosting.
  • Management of all Level 0-1 Service Desk (Customer Care) teams for all the Turkcell Group companies covering +20K Clients and Turkcell Retail Shops covering 15K+ location.
  • Defining strategy and designing required processes for managing the whole life cycle of Cloud and Enterprise IT solutions for Turkcell, SuperOnline, Turkcell Teknoloji and Global Tower firms with an organization of 220 staff, 2 teams with a budget of multi million dollar.
  • Increase of productivity, efficiency and simplification of daily worklife for +20.000 employees in 8 HQ , +15.000 Retail Offices in all over Turkey by managing 15.000+ Laptops&Tablets&Desktop, +5.000 Mobile Devices, 1.600+ Servers, 250+Printers, 200+ Video Rooms, 500+Monitor&TV&Projectors solutions.
  • Defining strategy and designing required processes for managing the whole life cycle of Enterprise IT Solutions and Security Services for Turkcell, SuperOnline, Turkcell Teknoloji and Global Tower firms with an organization of 30+ staff, 2 teams with a budget of multi million dollar.
  • Increase of productivity, efficiency and simplification of daily worklife for +15.000 employees in 8 HQ , +4.000 Retail Offices in all over Turkey by managing 15.000+ Laptops&Tablets&Desktop, +5.000 Mobile Devices, 1.600+ Servers, 250+Printers, 200+ Video Rooms, 500+Monitor&TV&Projectors solutions.
  • Assurance of security compliance with SOX, PCI, BTK, ISO27001 regulations by designing, planning and operating of security services; Identity Access Management (For +15.000 Accounts), Log Management (EMC RSA Envision, IBM Guardium, HP Archsight), Identity Analytics (Oracle), Single Sign On (Contact +13 Million Account for Turkcell Online Services), End-
    Point Protection , Data Classification , Data Leakage Prevention , Mobile Device Management.
  • Management Of Operating System, Database, Security, Data Center, Monitoring Teams with 40+ Staff based mainly in India and Israel.
  • Orchestrate overall activities to develop/design, administer, maintain and trouble-shoot of country technology infrastructure and systems within corporate technology framework standards and policies that are built within ITIL perspective.
  • Coordinating regional initiatives and requests for both Turkey and Israel Citibank with regional and local teams/streams/vendors.
  • Planning and designing new projects and key solutions for Consumer and Corporate banking businesses especially mergers and acquisition of local financial institutions.
  • Designing and maintaining highly available, scalable systems for large scale (+13M) internet users.
  • Leaded Infra Support, Service Desk, Monitoring, Reporting Teams
  • Management of Web Portals, Advertisement Network, CRM and Interactive alue added services
  • Design and implementation of Turkey’s biggest internet advertisement platform MedyaNET.
  • Unix Windows Server Administration
  • Network Security Engineer
  • Web Hosting and Collocation Services Administration
  • Data Center Service Desk Team Leader