Monitor IT infrastructure support (hardware and equipment), including preventive maintenance (antivirus protection, warranty renewal), trouble shooting (PCs and LAN), servers and, in order to ensure IT infrastructures in all offices are working properly and effectively.
Monitor IT system support, including software installation, maintenance (licensed renewal) and trouble shooting, in order to ensure systems in all offices are working properly and effectively.
Monitor support on user management, filing and data management (user ID’s and passwords, data backup and protection), in order to ensure all systems and data are working within security standards.
Develop and maintain continuous relationship with hardware and software maintenance vendors, in order to ensure reliable supports in case of IT problems and maintenance.
Handle Support with IBM helpdesk to all system like Micros Opera, Micros POS, Material Control, and Concept Software System
