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Gaspare Lauricella

Customer Service Sales Operation

Gaspare Lauricella
Driving License
Como (22100) Italy
Professional Status
Employed
Available
About Me
A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
Resume created on DoYouBuzz
  • To provide customer support in terms of order management (closing transaction, order cancelation, order enquiry etc.)
  • Supported Languages: English, Dutch, German and Italian
  • To ensure orders are released and processed within given deadlines
  • To ensure returns of goods are processed and refunded within given deadlines
  • To provide support to customers through phone calls and e-mails ensuring that customers receive
    a prompt an efficient response to all enquiries
  • To perform manual fraud screening activity
Detailed Description
  • Knowledge on e-commerce web application
  • Knowledge AS400 database system
  • Knowledge CRM Salesforce
  • Knowledge of Office 2013
Company Description
Global Leader in branded lifestyle apparel, footwear and accessories, with more than 30 brands
Company website